- Who Certifies Hospice Managers
- The Three Eligibility Pathways
- Work History, Documentation & References
- Application Mechanics and Fees
- 2026 Testing Windows and Deadlines
- What the Exam Looks Like
- Using the Blueprint to Gauge Readiness
- A Domain-Driven Preparation Sequence
- Keeping the Credential: Renewal Requirements
- Frequently Asked Questions
- Eligibility is built on supervisory or management experience in hospice, scaled to your education level.
- Management or leadership work must cover at least 12 of the last 48 months.
- Initial certification costs US$598: a US$99 application fee plus a US$499 examination fee.
- Applicants need three healthcare-industry references, with the current employer listed first when applicable.
Who Certifies Hospice Managers
The Certified Hospice Manager (CHM) credential is awarded by the National Board for Home Care and Hospice Certification (NBHHC). Professional Testing (PTI) coordinates exam administration, and most candidates sit for the computer-based test at a Pearson VUE center, though approved onsite paper testing also exists. Unlike generic leadership credentials, the CHM was designed around the daily realities of running a hospice program: regulatory survey readiness, interdisciplinary staffing, employment law, and quality improvement.
If you are still orienting yourself, start with What Is CHM Certification? for background on the credential itself, then return here to work through the qualification mechanics. This guide focuses on one question: do you qualify, and how do you prove it?
The Three Eligibility Pathways
The NBHHC ties eligibility to hospice supervisory or management experience, and the amount of experience required depends on your education. There are three pathways:
| Education Level | Required Hospice Supervisory/Management Experience |
|---|---|
| Bachelor's or master's degree | 1 year |
| Associate degree | 2 years |
| High-school diploma or health-related professional license | 3 years |
Notice what the table does not say: there is no requirement for a particular degree major, and the license pathway recognizes clinicians who moved into management through the nursing, social work, or therapy side of hospice care. What matters is that the experience is genuinely supervisory or managerial and occurred in a hospice setting.
Who typically qualifies
- Hospice administrators, executive directors, and program directors
- Clinical managers and directors of nursing who oversee staff and operations
- Team managers, patient care coordinators, and volunteer or bereavement coordinators with documented supervisory duties
- Business office, admissions, or quality managers in hospice organizations
For a sense of the roles employers fill with credentialed managers, see CHM Jobs.
Work History, Documentation & References
Meeting the years-of-experience threshold is only part of the picture. The NBHHC also requires that your management or leadership employment cover at least 12 of the last 48 months. This recency rule means a former manager who has been out of leadership for several years may not qualify, even if their total experience would otherwise be enough.
What you will need to submit
- Education evidence: documentation of your degree, diploma, or professional license, matching the pathway you are claiming.
- Work-history evidence: a record of the positions and dates that demonstrate supervisory or management experience.
- Three references: all three must come from the healthcare industry. If you are currently employed, your current employer should be listed first.
Key Takeaway
Line up your references before you open the application. Contact each person, confirm they can speak to your supervisory duties, and make sure your current employer knows you are applying. Reference delays are among the most avoidable causes of missed deadlines.
Application Mechanics and Fees
The fee structure for initial certification is straightforward: a US$99 application fee and a US$499 examination fee, for a total of US$598. The optional CAHSAH hospice manager course is a separate tuition cost and is not required to qualify. For a full breakdown of what else candidates budget for, read CHM Certification Cost 2026: Complete Pricing Breakdown.
From application to exam seat
- Submit your application with education evidence, work-history evidence, and three references, before the deadline for your chosen testing window.
- Receive approval. Application approval lasts 12 months, giving you a defined period to schedule and sit for the exam.
- Obtain your Authorization to Test (ATT). You must have this before you can schedule.
- Schedule with Pearson VUE for a computer-based test within an open window (or arrange approved onsite paper testing).
- Sit for the exam and receive pass/fail reporting.
2026 Testing Windows and Deadlines
Computer-based testing is offered in four windows during 2026. Your application must be in by the listed deadline for the window you want:
| Testing Window | Application Deadline |
|---|---|
| February 1-28 | January 20 |
| April 14-May 12 | April 7 |
| August 1-31 | July 21 |
| November 1-30 | October 20 |
Work backward from these dates. Gathering transcripts, license verification, and reference commitments often takes longer than expected, so starting the paperwork four to six weeks before a deadline is a sensible buffer. For scheduling tactics and what to do if you miss a cutoff, see CHM Exam Dates 2026: Testing Windows, Deadlines & Scheduling.
What the Exam Looks Like
Qualifying is one hurdle; understanding what you are qualifying for shapes how you prepare. The NBHHC candidate handbook describes an exam of 80 to 100 questions with a 2-hour time limit. Questions are single-answer selected response, the exam is closed book, results are reported as pass/fail, and there is no guessing penalty, so you should answer every question.
The content is organized by an official seven-domain blueprint, and the weighting is unusually concentrated:
| Domain | Weight |
|---|---|
| Human Resource Basic Practices and Law | 30% |
| Management Skills | 20% |
| Regulatory Processes for Hospices | 20% |
| Leadership Skills | 10% |
| Financial Management and Budgeting | 10% |
| Customer Service | 5% |
| Marketing and Sales | 5% |
Together, the top three domains account for 70% of the exam. A full explanation of each content area is available in CHM Exam Domains 2026: Complete Guide to All 7 Content Areas, and the scoring threshold is covered in CHM Passing Score 2026: Exactly What You Need to Pass.
Using the Blueprint to Gauge Readiness
Meeting the eligibility rules does not mean you are ready to test. Many qualified applicants have deep operational experience but have never had to cite employment-law reasoning or regulatory process steps from memory. Use the blueprint as a self-audit before you commit to a window.
Human Resource Basic Practices and Law (30%)
The heaviest domain, and the one where clinical-track managers are most likely to have gaps.
- Hiring, interviewing, and onboarding practices
- Coaching, performance management, and progressive discipline
- Staffing decisions and scheduling
- Documentation of personnel actions
- Employment law principles that affect supervisors
Management Skills (20%)
Day-to-day operational judgment applied to hospice scenarios.
- Delegation, prioritization, and team accountability
- Problem solving and decision making under constraints
- Quality improvement and performance monitoring
Regulatory Processes for Hospices (20%)
Knowledge of the rules that govern hospice operations and how surveys and compliance expectations shape management decisions.
- Hospice regulations and conditions of participation
- Documentation and compliance responsibilities
- Readiness for surveys and corrective action
If you can talk comfortably about financial budgeting and marketing but stumble on discipline documentation or regulatory process, that tells you where to invest. To gauge the challenge honestly, read How Hard Is the CHM Exam? Complete Difficulty Guide 2026 and CHM Pass Rate 2026: What the Data Shows.
A Domain-Driven Preparation Sequence
Once you have confirmed eligibility and chosen a window, sequence your study around the blueprint rather than around chapters of a textbook. One practical order for an eight-week plan:
Human Resource Basic Practices and Law
- Start here because it carries 30% of the exam
- Work case-style questions on hiring, coaching, discipline, and documentation
- Review employment-law concepts supervisors must apply
Regulatory Processes and Management Skills
- Study hospice regulations alongside staffing and quality improvement scenarios
- Practice applying rules to realistic management situations
Leadership, Finance, Customer Service, Marketing
- Cover the remaining 30% efficiently
- Prioritize budgeting and leadership before the 5% domains
Timed Practice and Review
- Simulate the 2-hour limit with mixed-domain sets
- Revisit your weakest domain
For a fuller plan, see the CHM Study Guide 2026: How to Pass on Your First Attempt and the condensed CHM Cheat Sheet 2026: One-Page Review of Must-Know Facts. When you are ready to test yourself under realistic conditions, take a CHM practice test and review each missed question by domain.
Keeping the Credential: Renewal Requirements
Qualifying once is not the end of the process. Certification lasts 4 years, and renewal has its own requirements:
- 50 points total, including at least 36 continuing-education contact hours and no more than 14 other points.
- Relevant management or leadership work for 12 of the preceding 48 months, the same recency standard used at initial application.
- Fees: US$99 application plus US$299 renewal, for US$398. A late renewal within the permitted 1-year period adds US$99.
Because renewal depends on continuing to work in management, the credential tracks active professional practice rather than a one-time achievement. If you are weighing the long-term investment, Is the CHM Certification Worth It? Complete ROI Analysis 2026 and CHM Salary Guide 2026: Complete Earnings Analysis walk through the career side of the decision.
Frequently Asked Questions
No. There are three pathways. A bachelor's or master's degree requires 1 year of hospice supervisory or management experience, an associate degree requires 2 years, and a high-school diploma or health-related professional license requires 3 years.
Yes, but it is prorated. Only the portion of your time spent on management duties counts, so a role that is mostly clinical will contribute less toward your required years than a full-time management position.
You need three references from the healthcare industry. If you are currently employed, list your current employer first. Choose people who can speak specifically to your supervisory and management responsibilities.
Application approval lasts 12 months. After approval, obtain your Authorization to Test, then schedule with Pearson VUE within an available testing window.
The initial cost is US$598, made up of a US$99 application fee and a US$499 examination fee. The optional CAHSAH hospice manager course carries separate tuition. See the full pricing breakdown for other costs to plan for.